Privacy Policy - Real Culture Travel (OPC) Private Limited

Effective Date: June 2025

Introduction:

Real Culture Travel (OPC) Private Limited ("CultureTravel") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information across our digital and offline platforms.

This policy applies to users accessing CultureTravel’s website, mobile app, mobile site, call centers, or physical offices ("Sales Channels"). By using any of our services, you consent to the practices described herein.

If you disagree with our Privacy Policy, please discontinue use of our Sales Channels.

1. Data Collection

We collect only the minimum information required to facilitate your booking:

Personal Information:

• Name and phone number (mandatory)
• Email address (optional)

We do not collect or store government-issued ID proofs, address documents, or sensitive personal data for booking. Any such information required for check-in is collected directly by the host or property management at the time of arrival, and CultureTravel is not responsible for its collection or processing.

Usage Data:

• Session logs, IP address, browser/device info
• Cookie-based activity and preferences
• Login credentials, reviews, feedback, and booking history

2. Purpose of Data Usage

We use your data for the following purposes:

• Processing and confirming bookings
• Providing customer support
• Sending booking confirmations and updates (via email, SMS, WhatsApp)
• Offering promotions, reward programs, and birthday/anniversary offers
• Internal analytics and platform improvement
• Fraud prevention and compliance with legal regulations

3. Sharing Your Data

We may share your data with:

• Hosts and resort managers to fulfill bookings
• Third-party service providers (e.g., payment gateways, data processors)
• Legal or government authorities when required
• Affiliates, group companies, and marketing partners (with consent)

We do not sell your personal data.

4. Cookies & Tracking

We use cookies to enhance your user experience:

• Essential cookies: for login and secure transactions
• Analytics cookies: to monitor usage and improve service
• Marketing cookies: for promotions and ad targeting

You may disable cookies via your browser settings, but this may affect functionality.

5. Data Retention

We retain your data as long as necessary to:

• Provide our services
• Comply with legal and tax requirements
• Resolve disputes and enforce our agreements

6. Your Rights

You have the right to:

• Access, update, or delete your data
• Opt-out of marketing communications
• Withdraw consent (which may limit service access)

For any of the above, email to hello@culturetravel.in

7. Security Measures

We implement robust technical and organizational measures (e.g., TLS encryption, firewalls) to protect your data from unauthorized access.

8. International Users

By using our platform, you agree that your data may be processed in India or jurisdictions where our partners operate. Data protection laws in these jurisdictions may differ from yours.

9. Children

You must be at least 18 years old to use our services or provide consent.

10. Policy Updates

CultureTravel reserves the right to update this Privacy Policy as needed. Continued use of our services after changes implies acceptance of the updated policy.

Contact Us

For questions or requests related to privacy, please email to hello@culturetravel.in