CultureTravel acts as a facilitator and merely provides an online platform to the User to select and book a particular Homestay. Homestays in this context includes all categories of accommodations such as Homestays, home-stays, bed and breakfast stays, farm-houses and any other alternate accommodations.
All the information pertaining to the Homestay including the category of the Homestay, images, room type, amenities and facilities available at the Homestay are as per the information provided by the Homestay to CultureTravel. This information is for reference only. Any discrepancy that may exist between the website pictures and actual settings of the Homestay shall be raised by the User with the Homestay directly, and shall be resolved between the User and Homestay. CultureTravel will have no responsibility in that process of resolution, and shall not take any liability for such discrepancies.
The Homestay booking voucher which CultureTravel issues to a User is solely based on the information provided or updated by the Homestay regarding the inventory availability. In no circumstances can CultureTravel be held liable for failure on part of a Homestay to accommodate the User with a confirmed booking, the standard of service or any insufficiency in the services, or any other service related issues at the Homestay. The liability of CultureTravel in case of denial of check-in by a Homestay for any reason what-so-ever including over-booking, system or technical errors, or unavailability of rooms etc., will be limited to either providing a similar alternate accommodation at the discretion of CultureTravel (subject to availability at that time), or refunding the booking amount (to the extent paid) to the User. Any other service related issues should be directly resolved by the User with the Homestay.
Homestays reserves the sole right of admission and CultureTravel has no say whatsoever in admission or denial for admission by the Homestay. Unmarried or unrelated couples may not be allowed to check-in by some Homestays as per their policies. Similarly, accommodation may be denied to guests posing as a couple if suitable proof of identification is not presented at the time check-in. Some Homestays may also not allow local residents to check-in as guests. CultureTravel will not be responsible for any check-in denied by the Homestay due to the aforesaid reasons or any other reason not under the control of CultureTravel. No refund would be applicable in case the Homestay denies check-in under such circumstances.
The User would be liable to make good any damage(s) caused by any act of him/ her/ or their accompanying guests (willful/negligent) to the property of the Homestay in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned Homestay. CultureTravel would not, in any way, intervene in the same.
The primary guest must be at least 18 years old to be able to check into the Homestay. The User has to be in possession of a valid identity proof and address proof, at the time of check-in. The Homestay shall be within its rights to deny check-in to a User if a valid identity proof is not presented at the time of check-in.
Check-in time, check-out time, and any changes in those timings, will be as per Homestay policy & terms. Early check-in or late check-out request is subject to availability and the Homestay may charge an additional fee for providing such services.
The booking amount paid by the User is only for stay at the Homestay. Some bookings may include breakfast and/ or meals as confirmed at the time of booking. Any other services utilized by the User at the Homestay, including laundry, room service, internet, telephone, extra food, drinks, beverages etc. shall be paid by the User directly to the Homestay.
Homestays may charge a mandatory meal surcharge on festive periods like Christmas, New Year's Eve or other festivals as decided by the Homestay. All additional charges (including mandatory meal surcharges) need to be cleared directly at the Homestay. CultureTravel will have no control over waiving the same.
Booking of a Homestay can only be "Prepaid".
In "Prepaid" model, the total booking amount is paid by the User at the time of booking itself. Such total booking amount includes the Homestay reservation rate, taxes, service fees as may be charged on behalf of the actual service provider, and any additional booking fee or convenience fee charged by CultureTravel.
At the Homestay's or CultureTravel's sole discretion on case to case basis, the User may also be provided with an option to make a part payment to CultureTravel at the time of confirmation of a booking. The balance booking amount shall be paid as per the terms of the bookings. For security purposes, the User must provide CultureTravel with correct credit or debit card details. CultureTravel may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.
For security purposes, the User must provide CultureTravel with correct credit or debit card details. CultureTravel may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.
Payment can be made either in INR or any other foreign exchange/currency as specified at the time of booking.
Some banks and card issuing companies charge their account holders a transaction fee when the card issuer and the merchant location (as defined by the card brand, e.g. Visa, MasterCard, American Express) are in different countries. If a User has any questions about the fees or any exchange rate applied, they may contact their bank or the card issuing company through which payment was made.
Some accommodation suppliers may require User and/or the other persons, on behalf of whom the booking is made, to present a credit card or cash deposit upon check-in to cover additional expenses that may be incurred during their stay. Such deposit is unrelated to any payment received by CultureTravel and solely at the behest of the Homestay.