User Agreement – Real Culture Travel (OPC) Pvt Ltd

This User Agreement, together with the Terms of Service ("Agreement"), governs your access to and use of all services and products offered by Real Culture Travel (OPC) Pvt Ltd ("CultureTravel"), including through its website, mobile app, offline channels, and associated platforms ("Sales Channels").

By using CultureTravel's services, you agree to be bound by this Agreement. If you do not agree, please do not access or use any of CultureTravel’s services.

1. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to use CultureTravel. Minors are not permitted to use or transact on the Website or Sales Channels independently.

2. Platform Role & Scope

CultureTravel is a discovery and booking platform that facilitates connections between Users and third-party service providers (hosts, resorts, etc.). We do not own, manage, or control the operations of any listed stays or service providers.

3. Bookings & Transactions

Users may book by paying 100% upfront or 50% at checkout and the rest at check-in.

All bookings are subject to availability and confirmation by the host.

Booking modifications, cancellations, and refunds follow the policies listed per property.

4. User Obligations

Users must provide true, complete, and lawful information.

You are responsible for reviewing host policies regarding ID, check-in rules, smoking, pets, or alcohol use.

You agree not to upload or share objectionable, abusive, infringing, or unlawful content on CultureTravel’s platforms.

5. Content & Intellectual Property

All platform content (text, visuals, software) is the intellectual property of CultureTravel.

You may not copy, distribute, or modify content without permission.

Use of CultureTravel’s trademarks or logos is strictly prohibited.

6. Limitation of Liability

CultureTravel acts as a facilitator and is not responsible for the quality, experience, or safety of stays.

Any claims related to the service must be made directly with the host or service provider.

CultureTravel is not liable for losses, delays, injury, or force majeure events.

7. Communications

By using CultureTravel, you consent to receive transactional and promotional messages via SMS, WhatsApp, email, or phone.

8. Account & Security

You are responsible for maintaining your account and password.

CultureTravel is not liable for unauthorized access unless due to its own negligence.

9. Fraud, Spam & Fake Calls

CultureTravel will never ask for sensitive payment info via call or email.

Report any suspicious communication to hello@culturetravel.in.

10. Termination

CultureTravel reserves the right to suspend or terminate access to the platform for violation of terms or fraudulent use, without notice.

11. Governing Law & Dispute Resolution

This Agreement shall be governed by Indian law. All disputes shall be subject to the jurisdiction of courts in Rajasthan.

12. Changes to Agreement

CultureTravel may update these terms from time to time. Continued use of the platform after changes constitutes acceptance.

Contact

For any concerns or questions, contact hello@culturetravel.in